Fat Spaniel Solar Operations ServicesTM (SOS) provide proactive management and monitoring for a portfolio of Fat Spaniel-enabled solar PV plant sites.
SOS includes:
- Remote monitoring of a portfolio of PV plants
- Analysis of performance and operations
- Proactive management for optimized ROI
- Dispatching of separately contracted third-party field service personnel
The SOS solution gives customers the choice of using existing field service personnel, or optionally contracting a team by choosing qualified personnel from a list maintained by Fat Spaniel. Please contact the Director of Customer Operations for more information.
SOS ideally suits larger customers that own and manage large portfolios comprised of more than 10 solar PV plant sites. Project developers and commercial O&M companies, with contractual obligations to PPAs and other financiers, are among the job functions that benefit from the service’s cost efficiencies.
Key Features & Benefits
- Fat Spaniel Support monitors portfolios on a daily basis and receives all alerts related to the portfolio
- Fat Spaniel Support proactively contacts customers and provides analysis of fault condition
- Fat Spaniel Support provides determination of probable causality of fault and works directly with customer team in resolving fault
- Designated Fat Spaniel Support works with customers in designing and refining Alerts and escalation process and consults with customer to understand topology and overall business environment.
- Designated Fat Spaniel Support works with customer in designing and implementing appropriate Performance Ratios. Customer is notified within four hours of monitored service failure or degradation.
- Fat Spaniel Support is available 24×7