Solar Operations Services™
Solar Operations Services (SOS) is a proactive management service that provides complete management and monitoring for a portfolio of Fat Spaniel-enabled solar PV plant sites.
SOS includes:
- Remote monitoring of a portfolio of PV plants
- Analysis of performance and operations
- Proactive management for optimized ROI
- Dispatching of separately contracted third-party field service personnel
“Complexities are inherent in every stage of the solar portfolio lifecycle-planning, design, deployment, and day-to-day operations,” said Ned Chaney, Business Director of American Capitol Energy. “An optimized management platform is essential for driving down costs and remaining competitive. Fat Spaniel Lifecycle Management services give us the efficiencies of SaaS and the benefits of Fat Spaniel’s relationships with device manufacturers. The end-to-end solution overcomes the challenges of integration and management, and allows us to focus on our business goals.”
Key Features & Benefits
- Fat Spaniel Support monitors portfolios on a daily basis and receives all alerts related to the portfolio
- Fat Spaniel Support proactively contacts customers and provides analysis of fault condition
- Fat Spaniel Support provides determination of probable causality of fault and works directly with customer team in resolving fault
- Designated Fat Spaniel Support works with customers in designing and refining Alerts and escalation process and consults with customer to understand topology and overall business environment.
- Designated Fat Spaniel Support works with customer in designing and implementing appropriate Performance Ratios. Customer is notified within four hours of monitored service failure or degradation.
- Fat Spaniel Support is available 24×7
The SOS solution gives customers the choice of using existing field service personnel, or optionally contracting a team by choosing qualified personnel from a list maintained by Fat Spaniel. SOS ideally suits larger customers that own and manage large portfolios comprised of more than 10 solar PV plant sites. Project developers and commercial O&M companies, with contractual obligations to PPAs and other financiers, are among the job functions that benefit from the service’s cost efficiencies.
For more information regarding SOS, contact our Sales department at sales@fatspaniel.com.